Refund promise · November 8, 2026

Our 30-day refund promise

If Kept isn't helping you, you can have your money back within 30 days of any charge.

Bought on iPhone or iPad

Apple handles App Store refunds. Go to reportaproblem.apple.com, choose Kept, and request a refund. If Apple declines a request made within 30 days, email us and we'll make it right.

Bought on Android

Email support@fourdottech.com with the order number from your Google Play receipt (it starts with GPA.). We refund through Google Play, usually within two business days.

Gifts and group codes bought on the web

Email us within 30 days of payment and we'll refund the card you paid with.

Cancelling a subscription stops future charges; a refund returns a charge already made. You can do either, or both.